Protecting confidential information in online applications

ABSTRACT

In one embodiment, a device obtains transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application. The transaction data is captured by instrumentation code inserted into the online application at runtime. The device permits, based on a policy, the transaction to complete within the online application. The device determines, based on the policy, a set of one or more client-side functions to disable during the transaction. The device instructs an agent executed by the client to disable the set of one or more client-side functions during the transaction.

TECHNICAL FIELD

The present disclosure relates generally to computer systems, and, more particularly, to protecting confidential information in online applications.

BACKGROUND

In recent years, a growing concern among companies and other entities is data exfiltration. Traditionally, security efforts to prevent data exfiltration have focused on preventing external access by malicious actors, such as by preventing against phishing attacks, the installation of malware, and the like. However, recent studies have down that approximately 23% of all data breaches are attributable to internal sources and that this number has doubled in recent years. When breaches by authorized third-parties are added to this figure, it is estimated that nearly half of all breaches are now performed by authorized users.

BRIEF DESCRIPTION OF THE DRAWINGS

The embodiments herein may be better understood by referring to the following description in conjunction with the accompanying drawings in which like reference numerals indicate identically or functionally similar elements, of which:

FIGS. 1A-1B illustrate an example computer network;

FIG. 2 illustrates an example computing device/node;

FIG. 3 illustrates an example application intelligence platform;

FIG. 4 illustrates an example system for implementing the example application intelligence platform;

FIG. 5 illustrates an example computing system implementing the disclosed technology;

FIG. 6 illustrates an example simplified architecture for a multi-tenant agent;

FIG. 7 illustrate an example simplified architecture for a security agent dynamically enforcing a data policy for an online application; and

FIG. 8 illustrates an example simplified procedure for protecting confidential information in online applications, in accordance with one or more embodiments described herein.

DESCRIPTION OF EXAMPLE EMBODIMENTS Overview

According to one or more embodiments of the disclosure, a device obtains transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application. The transaction data is captured by instrumentation code inserted into the online application at runtime. The device permits, based on a policy, the transaction to complete within the online application. The device determines, based on the policy, a set of one or more client-side functions to disable during the transaction. The device instructs an agent executed by the client to disable the set of one or more client-side functions during the transaction.

Other embodiments are described below, and this overview is not meant to limit the scope of the present disclosure.

DESCRIPTION

A computer network is a geographically distributed collection of nodes interconnected by communication links and segments for transporting data between end nodes, such as personal computers and workstations, or other devices, such as sensors, etc. Many types of networks are available, ranging from local area networks (LANs) to wide area networks (WANs). LANs typically connect the nodes over dedicated private communications links located in the same general physical location, such as a building or campus. WANs, on the other hand, typically connect geographically dispersed nodes over long-distance communications links, such as common carrier telephone lines, optical lightpaths, synchronous optical networks (SONET), synchronous digital hierarchy (SDH) links, or Powerline Communications (PLC), and others. The Internet is an example of a WAN that connects disparate networks throughout the world, providing global communication between nodes on various networks. Other types of networks, such as field area networks (FANs), neighborhood area networks (NANs), personal area networks (PANs), enterprise networks, etc. may also make up the components of any given computer network.

The nodes typically communicate over the network by exchanging discrete frames or packets of data according to predefined protocols, such as the Transmission Control Protocol/Internet Protocol (TCP/IP). In this context, a protocol consists of a set of rules defining how the nodes interact with each other. Computer networks may be further interconnected by an intermediate network node, such as a router, to extend the effective “size” of each network.

Smart object networks, such as sensor networks, in particular, are a specific type of network having spatially distributed autonomous devices such as sensors, actuators, etc., that cooperatively monitor physical or environmental conditions at different locations, such as, e.g., energy/power consumption, resource consumption (e.g., water/gas/etc. for advanced metering infrastructure or “AMI” applications) temperature, pressure, vibration, sound, radiation, motion, pollutants, etc. Other types of smart objects include actuators, e.g., responsible for turning on/off an engine or perform any other actions. Sensor networks, a type of smart object network, are typically shared-media networks, such as wireless or power-line communication networks. That is, in addition to one or more sensors, each sensor device (node) in a sensor network may generally be equipped with a radio transceiver or other communication port, a microcontroller, and an energy source, such as a battery. Generally, size and cost constraints on smart object nodes (e.g., sensors) result in corresponding constraints on resources such as energy, memory, computational speed and bandwidth.

FIG. 1A is a schematic block diagram of an example computer network 100 illustratively comprising nodes/devices, such as a plurality of routers/devices interconnected by links or networks, as shown. For example, customer edge (CE) routers 110 may be interconnected with provider edge (PE) routers 120 (e.g., PE-1, PE-2, and PE-3) in order to communicate across a core network, such as an illustrative network backbone 130. For example, routers 110, 120 may be interconnected by the public Internet, a multiprotocol label switching (MPLS) virtual private network (VPN), or the like. Data packets 140 (e.g., traffic/messages) may be exchanged among the nodes/devices of the computer network 100 over links using predefined network communication protocols such as the Transmission Control Protocol/Internet Protocol (TCP/IP), User Datagram Protocol (UDP), Asynchronous Transfer Mode (ATM) protocol, Frame Relay protocol, or any other suitable protocol. Those skilled in the art will understand that any number of nodes, devices, links, etc. may be used in the computer network, and that the view shown herein is for simplicity.

In some implementations, a router or a set of routers may be connected to a private network (e.g., dedicated leased lines, an optical network, etc.) or a virtual private network (VPN), such as an MPLS VPN thanks to a carrier network, via one or more links exhibiting very different network and service level agreement characteristics.

FIG. 1B illustrates an example of network 100 in greater detail, according to various embodiments. As shown, network backbone 130 may provide connectivity between devices located in different geographical areas and/or different types of local networks. For example, network 100 may comprise local/branch networks 160, 162 that include devices/nodes 10-16 and devices/nodes 18-20, respectively, as well as a data center/cloud environment 150 that includes servers 152-154. Notably, local networks 160-162 and data center/cloud environment 150 may be located in different geographic locations. Servers 152-154 may include, in various embodiments, any number of suitable servers or other cloud-based resources. As would be appreciated, network 100 may include any number of local networks, data centers, cloud environments, devices/nodes, servers, etc.

In some embodiments, the techniques herein may be applied to other network topologies and configurations. For example, the techniques herein may be applied to peering points with high-speed links, data centers, etc. Furthermore, in various embodiments, network 100 may include one or more mesh networks, such as an Internet of Things network. Loosely, the term “Internet of Things” or “IoT” refers to uniquely identifiable objects (things) and their virtual representations in a network-based architecture. In particular, the next frontier in the evolution of the Internet is the ability to connect more than just computers and communications devices, but rather the ability to connect “objects” in general, such as lights, appliances, vehicles, heating, ventilating, and air-conditioning (HVAC), windows and window shades and blinds, doors, locks, etc. The “Internet of Things” thus generally refers to the interconnection of objects (e.g., smart objects), such as sensors and actuators, over a computer network (e.g., via IP), which may be the public Internet or a private network.

Notably, shared-media mesh networks, such as wireless networks, are often on what is referred to as Low-Power and Lossy Networks (LLNs), which are a class of network in which both the routers and their interconnect are constrained: LLN routers typically operate with constraints, e.g., processing power, memory, and/or energy (battery), and their interconnects are characterized by, illustratively, high loss rates, low data rates, and/or instability. LLNs are comprised of anything from a few dozen to thousands or even millions of LLN routers, and support point-to-point traffic (between devices inside the LLN), point-to-multipoint traffic (from a central control point such at the root node to a subset of devices inside the LLN), and multipoint-to-point traffic (from devices inside the LLN towards a central control point). Often, an IoT network is implemented with an LLN-like architecture. For example, as shown, local network 160 may be an LLN in which CE-2 operates as a root node for nodes/devices 10-16 in the local mesh, in some embodiments.

FIG. 2 is a schematic block diagram of an example computing device (e.g., apparatus) 200 that may be used with one or more embodiments described herein, e.g., as any of the devices shown in FIGS. 1A-1B above, and particularly as specific devices as described further below. The device may comprise one or more network interfaces 210 (e.g., wired, wireless, etc.), at least one processor 220, and a memory 240 interconnected by a system bus 250, as well as a power supply 260 (e.g., battery, plug-in, etc.).

The network interface(s) 210 contain the mechanical, electrical, and signaling circuitry for communicating data over links coupled to the network 100, e.g., providing a data connection between device 200 and the data network, such as the Internet. The network interfaces may be configured to transmit and/or receive data using a variety of different communication protocols. For example, interfaces 210 may include wired transceivers, wireless transceivers, cellular transceivers, or the like, each to allow device 200 to communicate information to and from a remote computing device or server over an appropriate network. The same network interfaces 210 also allow communities of multiple devices 200 to interconnect among themselves, either peer-to-peer, or up and down a hierarchy. Note, further, that the nodes may have two different types of network connections via network interface(s) 210, e.g., wireless and wired/physical connections, and that the view herein is merely for illustration. Also, while network interface(s) 210 are shown separately from power supply 260, for devices using powerline communication (PLC) or Power over Ethernet (PoE), the network interface 210 may communicate through the power supply 260, or may be an integral component of the power supply.

The memory 240 comprises a plurality of storage locations that are addressable by the processor 220 and the network interfaces 210 for storing software programs and data structures associated with the embodiments described herein. The processor 220 may comprise hardware elements or hardware logic adapted to execute the software programs and manipulate the data structures 245. An operating system 242, portions of which are typically resident in memory 240 and executed by the processor, functionally organizes the device by, among other things, invoking operations in support of software processes and/or services executing on the device. These software processes and/or services may comprise one or more functional processes 246, and on certain devices, an illustrative monitoring process 248, as described herein. Notably, functional processes 246, when executed by processor(s) 220, cause each particular device 200 to perform the various functions corresponding to the particular device's purpose and general configuration. For example, a router would be configured to operate as a router, a server would be configured to operate as a server, an access point (or gateway) would be configured to operate as an access point (or gateway), a client device would be configured to operate as a client device, and so on.

It will be apparent to those skilled in the art that other processor and memory types, including various computer-readable media, may be used to store and execute program instructions pertaining to the techniques described herein. Also, while the description illustrates various processes, it is expressly contemplated that various processes may be embodied as modules configured to operate in accordance with the techniques herein (e.g., according to the functionality of a similar process). Further, while the processes have been shown separately, those skilled in the art will appreciate that processes may be routines or modules within other processes.

Application Intelligence Platform

The embodiments herein relate to an application intelligence platform for application performance management. In one aspect, as discussed with respect to FIGS. 3-5 below, performance within a networking environment may be monitored, specifically by monitoring applications and entities (e.g., transactions, tiers, nodes, and machines) in the networking environment using agents installed at individual machines at the entities. As an example, applications may be configured to run on one or more machines (e.g., a customer will typically run one or more nodes on a machine, where an application consists of one or more tiers, and a tier consists of one or more nodes). The agents collect data associated with the applications of interest and associated nodes and machines where the applications are being operated. Examples of the collected data may include performance data (e.g., metrics, metadata, etc.) and topology data (e.g., indicating relationship information). The agent-collected data may then be provided to one or more servers or controllers to analyze the data.

FIG. 3 is a block diagram of an example application intelligence platform 300 that can implement one or more aspects of the techniques herein. The application intelligence platform is a system that monitors and collects metrics of performance data for an application environment being monitored. At the simplest structure, the application intelligence platform includes one or more agents 310 and one or more servers/controllers 320. Note that while FIG. 3 shows four agents (e.g., Agent 1 through Agent 4) communicatively linked to a single controller, the total number of agents and controllers can vary based on a number of factors including the number of applications monitored, how distributed the application environment is, the level of monitoring desired, the level of user experience desired, and so on.

The controller 320 is the central processing and administration server for the application intelligence platform. The controller 320 serves a browser-based user interface (UI) 330 that is the primary interface for monitoring, analyzing, and troubleshooting the monitored environment. The controller 320 can control and manage monitoring of business transactions (described below) distributed over application servers. Specifically, the controller 320 can receive runtime data from agents 310 (and/or other coordinator devices), associate portions of business transaction data, communicate with agents to configure collection of runtime data, and provide performance data and reporting through the interface 330. The interface 330 may be viewed as a web-based interface viewable by a client device 340. In some implementations, a client device 340 can directly communicate with controller 320 to view an interface for monitoring data. The controller 320 can include a visualization system 350 for displaying the reports and dashboards related to the disclosed technology. In some implementations, the visualization system 350 can be implemented in a separate machine (e.g., a server) different from the one hosting the controller 320.

Notably, in an illustrative Software as a Service (SaaS) implementation, a controller instance may be hosted remotely by a provider of the application intelligence platform 300. In an illustrative on-premises (On-Prem) implementation, a controller instance may be installed locally and self-administered.

The controllers 320 receive data from different agents 310 (e.g., Agents 1-4) deployed to monitor applications, databases and database servers, servers, and end user clients for the monitored environment. Any of the agents 310 can be implemented as different types of agents with specific monitoring duties. For example, application agents may be installed on each server that hosts applications to be monitored. Instrumenting an agent adds an application agent into the runtime process of the application.

Database agents, for example, may be software (e.g., a Java program) installed on a machine that has network access to the monitored databases and the controller. Database agents query the monitored databases in order to collect metrics and pass those metrics along for display in a metric browser (e.g., for database monitoring and analysis within databases pages of the controller's UI 330). Multiple database agents can report to the same controller. Additional database agents can be implemented as backup database agents to take over for the primary database agents during a failure or planned machine downtime. The additional database agents can run on the same machine as the primary agents or on different machines. A database agent can be deployed in each distinct network of the monitored environment. Multiple database agents can run under different user accounts on the same machine.

Standalone machine agents, on the other hand, may be standalone programs (e.g., standalone Java programs) that collect hardware-related performance statistics from the servers (or other suitable devices) in the monitored environment. The standalone machine agents can be deployed on machines that host application servers, database servers, messaging servers, Web servers, etc. A standalone machine agent has an extensible architecture (e.g., designed to accommodate changes).

End user monitoring (EUM) may be performed using browser agents and mobile agents to provide performance information from the point of view of the client, such as a web browser or a mobile native application. Through EUM, web use, mobile use, or combinations thereof (e.g., by real users or synthetic agents) can be monitored based on the monitoring needs. Notably, browser agents (e.g., agents 310) can include Reporters that report monitored data to the controller.

Monitoring through browser agents and mobile agents are generally unlike monitoring through application agents, database agents, and standalone machine agents that are on the server. In particular, browser agents may generally be embodied as small files using web-based technologies, such as JavaScript agents injected into each instrumented web page (e.g., as close to the top as possible) as the web page is served, and are configured to collect data. Once the web page has completed loading, the collected data may be bundled into a beacon and sent to an EUM process/cloud for processing and made ready for retrieval by the controller. Browser real user monitoring (Browser RUM) provides insights into the performance of a web application from the point of view of a real or synthetic end user. For example, Browser RUM can determine how specific Ajax or iframe calls are slowing down page load time and how server performance impact end user experience in aggregate or in individual cases.

A mobile agent, on the other hand, may be a small piece of highly performant code that gets added to the source of the mobile application. Mobile RUM provides information on the native mobile application (e.g., iOS or Android applications) as the end users actually use the mobile application. Mobile RUM provides visibility into the functioning of the mobile application itself and the mobile application's interaction with the network used and any server-side applications with which the mobile application communicates.

Application Intelligence Monitoring: The disclosed technology can provide application intelligence data by monitoring an application environment that includes various services such as web applications served from an application server (e.g., Java virtual machine (JVM), Internet Information Services (IIS), Hypertext Preprocessor (PHP) Web server, etc.), databases or other data stores, and remote services such as message queues and caches. The services in the application environment can interact in various ways to provide a set of cohesive user interactions with the application, such as a set of user services applicable to end user customers.

Application Intelligence Modeling: Entities in the application environment (such as the JBoss service, MQSeries modules, and databases) and the services provided by the entities (such as a login transaction, service or product search, or purchase transaction) may be mapped to an application intelligence model. In the application intelligence model, a business transaction represents a particular service provided by the monitored environment. For example, in an e-commerce application, particular real-world services can include a user logging in, searching for items, or adding items to the cart. In a content portal, particular real-world services can include user requests for content such as sports, business, or entertainment news. In a stock trading application, particular real-world services can include operations such as receiving a stock quote, buying, or selling stocks.

Business Transactions: A business transaction representation of the particular service provided by the monitored environment provides a view on performance data in the context of the various tiers that participate in processing a particular request. A business transaction, which may each be identified by a unique business transaction identification (ID), represents the end-to-end processing path used to fulfill a service request in the monitored environment (e.g., adding items to a shopping cart, storing information in a database, purchasing an item online, etc.). Thus, a business transaction is a type of user-initiated action in the monitored environment defined by an entry point and a processing path across application servers, databases, and potentially many other infrastructure components. Each instance of a business transaction is an execution of that transaction in response to a particular user request (e.g., a socket call, illustratively associated with the TCP layer). A business transaction can be created by detecting incoming requests at an entry point and tracking the activity associated with request at the originating tier and across distributed components in the application environment (e.g., associating the business transaction with a 4-tuple of a source IP address, source port, destination IP address, and destination port). A flow map can be generated for a business transaction that shows the touch points for the business transaction in the application environment. In one embodiment, a specific tag may be added to packets by application specific agents for identifying business transactions (e.g., a custom header field attached to a hypertext transfer protocol (HTTP) payload by an application agent, or by a network agent when an application makes a remote socket call), such that packets can be examined by network agents to identify the business transaction identifier (ID) (e.g., a Globally Unique Identifier (GUID) or Universally Unique Identifier (UUID)).

Performance monitoring can be oriented by business transaction to focus on the performance of the services in the application environment from the perspective of end users. Performance monitoring based on business transactions can provide information on whether a service is available (e.g., users can log in, check out, or view their data), response times for users, and the cause of problems when the problems occur.

A business application is the top-level container in the application intelligence model. A business application contains a set of related services and business transactions. In some implementations, a single business application may be needed to model the environment. In some implementations, the application intelligence model of the application environment can be divided into several business applications. Business applications can be organized differently based on the specifics of the application environment. One consideration is to organize the business applications in a way that reflects work teams in a particular organization, since role-based access controls in the Controller UI are oriented by business application.

A node in the application intelligence model corresponds to a monitored server or JVM in the application environment. A node is the smallest unit of the modeled environment. In general, a node corresponds to an individual application server, JVM, or Common Language Runtime (CLR) on which a monitoring Agent is installed. Each node identifies itself in the application intelligence model. The Agent installed at the node is configured to specify the name of the node, tier, and business application under which the Agent reports data to the Controller.

Business applications contain tiers, the unit in the application intelligence model that includes one or more nodes. Each node represents an instrumented service (such as a web application). While a node can be a distinct application in the application environment, in the application intelligence model, a node is a member of a tier, which, along with possibly many other tiers, make up the overall logical business application.

Tiers can be organized in the application intelligence model depending on a mental model of the monitored application environment. For example, identical nodes can be grouped into a single tier (such as a cluster of redundant servers). In some implementations, any set of nodes, identical or not, can be grouped for the purpose of treating certain performance metrics as a unit into a single tier.

The traffic in a business application flows among tiers and can be visualized in a flow map using lines among tiers. In addition, the lines indicating the traffic flows among tiers can be annotated with performance metrics. In the application intelligence model, there may not be any interaction among nodes within a single tier. Also, in some implementations, an application agent node cannot belong to more than one tier. Similarly, a machine agent cannot belong to more than one tier. However, more than one machine agent can be installed on a machine.

A backend is a component that participates in the processing of a business transaction instance. A backend is not instrumented by an agent. A backend may be a web server, database, message queue, or other type of service. The agent recognizes calls to these backend services from instrumented code (called exit calls). When a service is not instrumented and cannot continue the transaction context of the call, the agent determines that the service is a backend component. The agent picks up the transaction context at the response at the backend and continues to follow the context of the transaction from there.

Performance information is available for the backend call. For detailed transaction analysis for the leg of a transaction processed by the backend, the database, web service, or other application need to be instrumented.

The application intelligence platform uses both self-learned baselines and configurable thresholds to help identify application issues. A complex distributed application has a large number of performance metrics and each metric is important in one or more contexts. In such environments, it is difficult to determine the values or ranges that are normal for a particular metric; set meaningful thresholds on which to base and receive relevant alerts; and determine what is a “normal” metric when the application or infrastructure undergoes change. For these reasons, the disclosed application intelligence platform can perform anomaly detection based on dynamic baselines or thresholds.

The disclosed application intelligence platform automatically calculates dynamic baselines for the monitored metrics, defining what is “normal” for each metric based on actual usage. The application intelligence platform uses these baselines to identify subsequent metrics whose values fall out of this normal range. Static thresholds that are tedious to set up and, in rapidly changing application environments, error-prone, are no longer needed.

The disclosed application intelligence platform can use configurable thresholds to maintain service level agreements (SLAs) and ensure optimum performance levels for system by detecting slow, very slow, and stalled transactions. Configurable thresholds provide a flexible way to associate the right business context with a slow request to isolate the root cause.

In addition, health rules can be set up with conditions that use the dynamically generated baselines to trigger alerts or initiate other types of remedial actions when performance problems are occurring or may be about to occur.

For example, dynamic baselines can be used to automatically establish what is considered normal behavior for a particular application. Policies and health rules can be used against baselines or other health indicators for a particular application to detect and troubleshoot problems before users are affected. Health rules can be used to define metric conditions to monitor, such as when the “average response time is four times slower than the baseline.” The health rules can be created and modified based on the monitored application environment.

Examples of health rules for testing business transaction performance can include business transaction response time and business transaction error rate. For example, health rule that tests whether the business transaction response time is much higher than normal can define a critical condition as the combination of an average response time greater than the default baseline by 3 standard deviations and a load greater than 50 calls per minute. In some implementations, this health rule can define a warning condition as the combination of an average response time greater than the default baseline by 2 standard deviations and a load greater than 100 calls per minute. In some implementations, the health rule that tests whether the business transaction error rate is much higher than normal can define a critical condition as the combination of an error rate greater than the default baseline by 3 standard deviations and an error rate greater than 10 errors per minute and a load greater than 50 calls per minute. In some implementations, this health rule can define a warning condition as the combination of an error rate greater than the default baseline by 2 standard deviations and an error rate greater than 5 errors per minute and a load greater than 50 calls per minute. These are non-exhaustive and non-limiting examples of health rules and other health rules can be defined as desired by the user.

Policies can be configured to trigger actions when a health rule is violated or when any event occurs. Triggered actions can include notifications, diagnostic actions, auto-scaling capacity, running remediation scripts.

Most of the metrics relate to the overall performance of the application or business transaction (e.g., load, average response time, error rate, etc.) or of the application server infrastructure (e.g., percentage CPU busy, percentage of memory used, etc.). The Metric Browser in the controller UI can be used to view all of the metrics that the agents report to the controller.

In addition, special metrics called information points can be created to report on how a given business (as opposed to a given application) is performing. For example, the performance of the total revenue for a certain product or set of products can be monitored. Also, information points can be used to report on how a given code is performing, for example how many times a specific method is called and how long it is taking to execute. Moreover, extensions that use the machine agent can be created to report user defined custom metrics. These custom metrics are base-lined and reported in the controller, just like the built-in metrics.

All metrics can be accessed programmatically using a Representational State Transfer (REST) API that returns either the JavaScript Object Notation (JSON) or the eXtensible Markup Language (XML) format. Also, the REST API can be used to query and manipulate the application environment.

Snapshots provide a detailed picture of a given application at a certain point in time. Snapshots usually include call graphs that allow that enables drilling down to the line of code that may be causing performance problems. The most common snapshots are transaction snapshots.

FIG. 4 illustrates an example application intelligence platform (system) 400 for performing one or more aspects of the techniques herein. The system 400 in FIG. 4 includes client 405, client device 492, mobile device 415, network 420, network server 425, application servers 430, 440, 450, and 460, asynchronous network machine 470, data stores 480 and 485, controller 490, and data collection server 495. The controller 490 can include visualization system 496 for providing displaying of the report generated for performing the field name recommendations for field extraction as disclosed in the present disclosure. In some implementations, the visualization system 496 can be implemented in a separate machine (e.g., a server) different from the one hosting the controller 490.

Client 405 may include network browser 410 and be implemented as a computing device, such as for example a laptop, desktop, workstation, or some other computing device. Network browser 410 may be a client application for viewing content provided by an application server, such as application server 430 via network server 425 over network 420.

Network browser 410 may include agent 412. Agent 412 may be installed on network browser 410 and/or client 405 as a network browser add-on, downloading the application to the server, or in some other manner. Agent 412 may be executed to monitor network browser 410, the operating system of client 405, and any other application, API, or another component of client 405. Agent 412 may determine network browser navigation timing metrics, access browser cookies, monitor code, and transmit data to data collection server 495, controller 490, or another device. Agent 412 may perform other operations related to monitoring a request or a network at client 405 as discussed herein including report generating.

Mobile device 415 is connected to network 420 and may be implemented as a portable device suitable for sending and receiving content over a network, such as for example a mobile phone, smart phone, tablet computer, or other portable device. Both client 405 and mobile device 415 may include hardware and/or software configured to access a web service provided by network server 425.

Mobile device 415 may include network browser 417 and an agent 419. Mobile device may also include client applications and other code that may be monitored by agent 419. Agent 419 may reside in and/or communicate with network browser 417, as well as communicate with other applications, an operating system, application programming interfaces (APIs) and other hardware and software on mobile device 415. Agent 419 may have similar functionality as that described herein for agent 412 on client 405, and may report data to data collection server 495 and/or controller 490.

Network 420 may facilitate communication of data among different servers, devices and machines of system 400 (some connections shown with lines to network 420, some not shown). The network may be implemented as a private network, public network, intranet, the Internet, a cellular network, Wi-Fi network, VoIP network, or a combination of one or more of these networks. The network 420 may include one or more machines such as load balance machines and other machines.

Network server 425 is connected to network 420 and may receive and process requests received over network 420. Network server 425 may be implemented as one or more servers implementing a network service, and may be implemented on the same machine as application server 430 or one or more separate machines. When network 420 is the Internet, network server 425 may be implemented as a web server.

Application server 430 communicates with network server 425, application servers 440 and 450, and controller 490. Application server 450 may also communicate with other machines and devices (not illustrated in FIG. 4 ). Application server 430 may host an application or portions of a distributed application. The host application 432 may be in one of many platforms, such as including a Java, PHP, .Net, and Node.JS, be implemented as a Java virtual machine, or include some other host type. Application server 430 may also include one or more agents 434 (i.e., “modules”), including a language agent, machine agent, and network agent, and other software modules. Application server 430 may be implemented as one server or multiple servers as illustrated in FIG. 4 .

Application 432 and other software on application server 430 may be instrumented using byte code insertion, or byte code instrumentation (BCI), to modify the object code of the application or other software. The instrumented object code may include code used to detect calls received by application 432, calls sent by application 432, and communicate with agent 434 during execution of the application. BCI may also be used to monitor one or more sockets of the application and/or application server in order to monitor the socket and capture packets coming over the socket.

In some embodiments, server 430 may include applications and/or code other than a virtual machine. For example, servers 430, 440, 450, and 460 may each include Java code, .Net code, PHP code, Ruby code, C code, C++ or other binary code to implement applications and process requests received from a remote source. References to a virtual machine with respect to an application server are intended to be for exemplary purposes only.

Agents 434 on application server 430 may be installed, downloaded, embedded, or otherwise provided on application server 430. For example, agents 434 may be provided in server 430 by instrumentation of object code, downloading the agents to the server, or in some other manner. Agent 434 may be executed to monitor application server 430, monitor application 432 running in a virtual machine (or other program language, such as a PHP, .Net, or C program), machine resources, network layer data, and communicate with byte instrumented code on application server 430 and one or more applications on application server 430.

Each of agents 434, 444, 454, and 464 may include one or more agents, such as language agents, machine agents, and network agents. A language agent may be a type of agent that is suitable to run on a particular host. Examples of language agents include a Java agent, .Net agent, PHP agent, and other agents. The machine agent may collect data from a particular machine on which it is installed. A network agent may capture network information, such as data collected from a socket.

Agent 434 may detect operations such as receiving calls and sending requests by application server 430, resource usage, and incoming packets. Agent 434 may receive data, process the data, for example by aggregating data into metrics, and transmit the data and/or metrics to controller 490. Agent 434 may perform other operations related to monitoring applications and application server 430 as discussed herein. For example, agent 434 may identify other applications, share business transaction data, aggregate detected runtime data, and other operations.

An agent may operate to monitor a node, tier of nodes, or other entity. A node may be a software program or a hardware component (e.g., memory, processor, and so on). A tier of nodes may include a plurality of nodes which may process a similar business transaction, may be located on the same server, may be associated with each other in some other way, or may not be associated with each other.

A language agent may be an agent suitable to instrument or modify, collect data from, and reside on a host. The host may be a Java, PHP, .Net, Node.JS, or other type of platform. Language agents may collect flow data as well as data associated with the execution of a particular application. The language agent may instrument the lowest level of the application to gather the flow data. The flow data may indicate which tier is communicating with which tier and on which port. In some instances, the flow data collected from the language agent includes a source IP, a source port, a destination IP, and a destination port. The language agent may report the application data and call chain data to a controller. The language agent may report the collected flow data associated with a particular application to a network agent.

A network agent may be a standalone agent that resides on the host and collects network flow group data. The network flow group data may include a source IP, destination port, destination IP, and protocol information for network flow received by an application on which network agent is installed. The network agent may collect data by intercepting and performing packet capture on packets coming in from one or more network interfaces (e.g., so that data generated/received by all the applications using sockets can be intercepted). The network agent may receive flow data from a language agent that is associated with applications to be monitored. For flows in the flow group data that match flow data provided by the language agent, the network agent rolls up the flow data to determine metrics such as TCP throughput, TCP loss, latency, and bandwidth. The network agent may then report the metrics, flow group data, and call chain data to a controller. The network agent may also make system calls at an application server to determine system information, such as for example a host status check, a network status check, socket status, and other information.

A machine agent, which may be referred to as an infrastructure agent, may reside on the host and collect information regarding the machine which implements the host. A machine agent may collect and generate metrics from information such as processor usage, memory usage, and other hardware information.

Each of the language agent, network agent, and machine agent may report data to the controller. Controller 490 may be implemented as a remote server that communicates with agents located on one or more servers or machines. The controller may receive metrics, call chain data and other data, correlate the received data as part of a distributed transaction, and report the correlated data in the context of a distributed application implemented by one or more monitored applications and occurring over one or more monitored networks. The controller may provide reports, one or more user interfaces, and other information for a user.

Agent 434 may create a request identifier for a request received by server 430 (for example, a request received by a client 405 or mobile device 415 associated with a user or another source). The request identifier may be sent to client 405 or mobile device 415, whichever device sent the request. In embodiments, the request identifier may be created when data is collected and analyzed for a particular business transaction.

Each of application servers 440, 450, and 460 may include an application and agents. Each application may run on the corresponding application server. Each of applications 442, 452, and 462 on application servers 440-460 may operate similarly to application 432 and perform at least a portion of a distributed business transaction. Agents 444, 454, and 464 may monitor applications 442-462, collect and process data at runtime, and communicate with controller 490. The applications 432, 442, 452, and 462 may communicate with each other as part of performing a distributed transaction. Each application may call any application or method of another virtual machine.

Asynchronous network machine 470 may engage in asynchronous communications with one or more application servers, such as application server 450 and 460. For example, application server 450 may transmit several calls or messages to an asynchronous network machine. Rather than communicate back to application server 450, the asynchronous network machine may process the messages and eventually provide a response, such as a processed message, to application server 460. Because there is no return message from the asynchronous network machine to application server 450, the communications among them are asynchronous.

Data stores 480 and 485 may each be accessed by application servers such as application server 460. Data store 485 may also be accessed by application server 450. Each of data stores 480 and 485 may store data, process data, and return queries received from an application server. Each of data stores 480 and 485 may or may not include an agent.

Controller 490 may control and manage monitoring of business transactions distributed over application servers 430-460. In some embodiments, controller 490 may receive application data, including data associated with monitoring client requests at client 405 and mobile device 415, from data collection server 495. In some embodiments, controller 490 may receive application monitoring data and network data from each of agents 412, 419, 434, 444, and 454 (also referred to herein as “application monitoring agents”). Controller 490 may associate portions of business transaction data, communicate with agents to configure collection of data, and provide performance data and reporting through an interface. The interface may be viewed as a web-based interface viewable by client device 492, which may be a mobile device, client device, or any other platform for viewing an interface provided by controller 490. In some embodiments, a client device 492 may directly communicate with controller 490 to view an interface for monitoring data.

Client device 492 may include any computing device, including a mobile device or a client computer such as a desktop, work station or other computing device. Client device 492 may communicate with controller 490 to create and view a custom interface. In some embodiments, controller 490 provides an interface for creating and viewing the custom interface as a content page, e.g., a web page, which may be provided to and rendered through a network browser application on client device 492.

Applications 432, 442, 452, and 462 may be any of several types of applications. Examples of applications that may implement applications 432-462 include a Java, PHP, .Net, Node.JS, and other applications.

FIG. 5 is a block diagram of a computer system 500 for implementing the present technology, which is a specific implementation of device 200 of FIG. 2 above. System 500 of FIG. 5 may be implemented in the contexts of the likes of client 405, client device 492, network server 425, servers 430, 440, 450, 460, asynchronous network machine 470, and controller 490 of FIG. 4 . (Note that the specifically configured system 500 of FIG. 5 and the customized device 200 of FIG. 2 are not meant to be mutually exclusive, and the techniques herein may be performed by any suitably configured computing device.)

The computing system 500 of FIG. 5 includes one or more processor(s) 510 and memory 520. Main memory 520 stores, in part, instructions and data for execution by processor(s) 510. Main memory 520 can store the executable code when in operation. The system 500 of FIG. 5 further includes a mass storage device 530, portable/remote storage(s) 540, output devices 550, user input devices 560, display system(s) 570, and peripheral(s) 580.

The components shown in FIG. 5 are depicted as being connected via a single bus 590. However, the components may be connected through one or more data transport means. For example, processor(s) 510 and main memory 520 may be connected via a local microprocessor bus, and the mass storage device 530, peripheral(s) 580, storage(s) 540, and display system(s) 570 may be connected via one or more input/output (I/O) buses.

Mass storage device 530, which may be implemented with a magnetic disk drive or an optical disk drive, is a non-volatile storage device for storing data and instructions for use by processor(s) 510. Mass storage device 530 can store the system software for implementing embodiments of the present disclosure for purposes of loading that software into main memory 520.

Portable/remote storage(s) 540 may operate in conjunction with a portable non-volatile storage medium, such as a compact disk, digital video disk, magnetic disk, flash storage, etc. to input and output data and code to and from the computer system 500 of FIG. 5 . The system software for implementing embodiments of the present disclosure may be stored on such a portable medium and input to the computer system 500 via the storage(s) 540.

Input devices 560 provide a portion of a user interface. Input devices 560 may include an alpha-numeric keypad, such as a keyboard, for inputting alpha-numeric and other information, or a pointing device, such as a mouse, a trackball, stylus, or cursor direction keys. Additionally, the system 500 as shown in FIG. 5 includes output devices 550. Examples of suitable output devices include speakers, printers, network interfaces, and monitors.

Display system(s) 570 may include a liquid crystal display (LCD) or other suitable display device. Display system(s) 570 receives textual and graphical information, and processes the information for output to the display device.

Peripheral(s) 580 may include any type of computer support device to add additional functionality to the computer system. For example, peripheral(s) 580 may include a modem or a router.

The components contained in the computer system 500 of FIG. 5 can include a personal computer, hand-held computing device, telephone, mobile computing device, workstation, server, minicomputer, mainframe computer, or any other computing device. The computer can also include different bus configurations, networked platforms, multi-processor platforms, etc. Various operating systems can be used including Unix, Linux, Windows, Apple OS, and other suitable operating systems, including mobile versions.

When implementing a mobile device such as smart phone or tablet computer, the computer system 500 of FIG. 5 may include one or more antennas, radios, and other circuitry for communicating over wireless signals, such as for example communication using Wi-Fi, cellular, or other wireless signals.

As noted above, a Java agent can be used for purposes of instrumenting a Java application. In general, a Java agent takes the form of a Java class that implements a premain method. Similar to the main method in a Java application, the premain method acts as an entry point for the agent. When the Java Virtual Machine (JVM) initializes, the premain method is called before calling the main method of the Java application. The Java agent may also include an agentmain method that can be used, after startup of the JVM. This allows the Java agent to be loaded either in a static manner (e.g., using premain as part of the JVM initialization) or in a dynamic manner, such as by using the Java attach API to call the agentmain method of the agent while the JVM is already running.

Associated with a Java agent may be a manifest that specifies a set of attributes for the agent, as follows:

TABLE 1 Manifest Attribute Description Premain-Class This attribute defines the Java agent class that includes the premain method to be used when the JVM initializes. Agent-Class This attribute defines the Java agent class that includes the agentmain method to be used after the JVM initializes. Boot-Class-Path This attribute specifies a list of paths to be searched by the bootstrap class loader. Can-Redefine- This optional, Boolean attribute specifies Classes whether the agent can redefine classes, with a default value of ‘false.’ Can-Retransform- This optional, Boolean attribute specifies Classes whether the agent can retransform classes, with a default value of ‘false.’ Can-Set-Native- This optional, Boolean attribute specifies Method-Prefix whether the agent can set native method prefix, with a default value of ‘false.’

When used, the Java agent can instrument the application via any or all of the following approaches:

-   -   Redefining or retransforming classes at runtime to change the         bodies of methods, the constant pool, and/or attributes.     -   Modifying the failure handling of methods to allow for retry.         This allows the Java agent to monitor the performance of the         application, apply security rules to the application, and the         like.

FIG. 6 illustrates an example simplified architecture for a multi-tenant agent, according to various embodiments. As shown, architecture 600 may include an application 602, a core agent 604, and a plurality of tenants 606 a-606 n (e.g., a first through n^(th) tenant). During operation, core agent 604 may function to insert instrumentation 608 into application 602 on behalf of tenants 606 a-606 n for any number of purposes. For example, in one embodiment, tenant 606 a may be an APM utility that monitors the performance of application 602, while tenant 606 n may be a Runtime Application Self Protection (RASP) utility that implements a number of security checks within application 602.

In some embodiments, application 602 may be a Java 9+ application executed within the Java Platform Module System (JPMS). As would be appreciated, a key distinction in JPMS over prior versions of Java is the support of ‘Java modules’ within an application, such as application 602. In general, a Java module may include the following information as part of a module descriptor:

-   -   A name that uniquely identifies the module.     -   A set of dependencies between that module and those on which it         depends.     -   A listing of the packages that it makes available to other         modules via export.     -   Note that this must be done explicitly and that a package is         implicitly unavailable to other modules, by default.     -   The services that are offered by the module.     -   The services that the module consumes.     -   The other modules that are allowed to use reflection with the         module.

In addition to the module descriptor, each Java module may include any number of related packages (e.g., code) and, potentially, other resources (e.g., images, XML, etc.), as well.

More specifically, a module descriptor for a Java module may utilize any or all of the following directives:

-   -   exports—this directive specifies the packages of the module that         are accessible by other modules.     -   uses—this directive specifies which service(s) are used by the         module. In general, a service is an object for a class that         implements an interface or extends the abstract class specified         in this directive.     -   provides—this directive specifies that a module provides a         particular service (e.g., the interface or abstract class from         the uses directive), as well as the service provider class that         implements it.     -   opens—this directive specifies the package(s) of the module that         are accessible to other modules. Depending on its use, this         directive can be used to allow all packages in the module to be         accessed during runtime or used to limit runtime access by         specified modules to certain modules.

A key feature of Java modules is the ability to restrict access between modules. Indeed, in Java version 8 and prior, the Reflection API could be used to access all classes in a package, including its private classes, regardless of the access specifier used. With Java modules, classes in packages within a module need to have permission to access a class and to perform reflection on a class. This is done by a module “exporting” itself and certain packages to another module that “reads” that module and its exported packages. In addition, a module can “open” itself to another module, to allow reflection.

To better describe the techniques herein, the following terminology is used:

-   -   ByteCode Instrumentation (BCI)—dynamically modifying Java         classes for the purpose of instrumentation (e.g.,         instrumentation 608).     -   JMX MBeans—a managed Java object, similar to a JavaBeans         component, that follows the design patterns set forth in the JMX         specification. An MBean can represent a device, an application,         or any resource that needs to be managed.     -   JMX Attribute—Defines a metric and metric data type exposed by         the MBean.     -   Javassist—This is a popular BCI toolkit used to instrument         classes.     -   Boot Class(es)—Core Java classes loaded by the “Boot Class”         loader (Java bootstrap native loader).     -   Non-Boot Class(es)—Classes found about the Boot loader in         Extension, Application, or Web Application loaders     -   Handler—This is an intercepting class that contains a method to         call on entry into an instrumented method and method to call on         exit from an instrumented method.     -   Transform—The act of altering the class bytes before loading.

In general, tenants 606 a-606 n are specific functional modules that share core agent 604 with other tenants. In some embodiments, each tenant 606 may have its own, isolated class loader designed such that tenants 606 a-606 n do not conflict with one another. In further embodiments, each tenant 606 may have direct access to core agent 604 via the classes in core agent 604, which is the parent for the tenant class loader. During use, each tenant of tenants 606 a-606 n may reside in a specific “tenants” folder within core agent 604 and may be configured via .yaml files.

In various embodiments, core agent 604 may leverage the javaagent architecture built into Java and be configured via an agentConfig.yml or similar file. More specifically, core agent 604 may be divided into three areas:

-   -   Boot—this resides in the boot loader used to load application         602     -   Premain—this method resides in the application class loader and         launches core agent 604 to set up the Agent Loader.     -   Agent Loader—this is the loader for core agent 604 and prevents         conflicts with application 602. In addition, agent libraries are         isolated from one another.

As noted, core agent 604 may leverage handlers, to insert instrumentation 608 into application 602. More specifically, handlers are instrumentation points to intercept or gain control of the method entry or exit within application 602 and controlled via configuration. For example, a handler may receive an object instance and all of its arguments within application 602, as well as the return value on exit and any exceptions that may be raised. In some embodiments, the handlers may use Reflection on any classes that are not in the boot loader (a core Java class), since those classes are directly accessible via a class loader designation. In further embodiments, the handlers can pass information via Thread Local and access other handlers in a same tenant of tenants 606 a-606 n (e.g., using an API call). Handlers also have the option of intercepting entry/exit events and catch exceptions via configuration, as well as receive the object instance and, on exit, all arguments, the return value, and any exceptions raised. Control over a single handler can be regulated a handler file, e.g., handlername.properties.

In other words, core agent 604 may provide the following to tenants 606 a-606 n:

-   -   Isolation from other tenants of tenants 606 a-606 n (via         Classloading).     -   Automatic JPMS compatibility—e.g., handling the complexities of         Java 9+, such as module permissions, naming, class         instrumentation, conflict resolution, removal, shutdown per         tenant 606 without affecting tenants 606 a-606 n, security         (e.g., the automatic handling of tenant permissions for Java         Security Manager), etc.     -   Automatic thread naming based on the name of a tenant 606 (e.g.,         to ID tenant threads in stack sampling).     -   Automatic monitoring of tenant instrumentation measuring         latency, CPU, etc. (and, if needed, to automatically remove the         instrumentation).     -   Implementation of Async handling callbacks.     -   Ability to instrument anonymous classes, such as Lambda's,         functions, inner classes, and the like.     -   Logging and log management.     -   Support for new technologies.     -   Context launch.

To do so, core agent 604 may include any or all of the following components, in various embodiments:

-   -   1. An easy to use JMX MBean/Server interface which can be used         to publish data created by a handler (e.g., metrics) as         attributes and make them accessible to JMX consoles, such as         JConsole.     -   2. A built-in, optional, ‘light’ HTTP Web Server which can be         used for diagnostics.

Special adaptors can also be used to enable any Java agent to be loaded into core agent 604. For example, these adaptors may accept an unaltered javaagent jar, unpack them, and launch them in the context of other services (e.g., offered by the MT agent adapter factor). In addition, core agent 604 may leverage an instrumentation toolkit such as Javassist, or the like, to perform the bytecode injection (BCI) of instrumentation 608 into application 602.

In the context of Java 9+, core agent 604 may be implemented in a modularized fashion and may use an ‘extension’ class to the premain bootstrap process that would discover all of the JVM modules, as well as the modules for core agent 604. The boot and premain sections have “unnamed” modules, and the agent loader section may be put into its own module called “AgentModule” or the like.

On bootstrap, a tweak is made to the “java.base” module that exports two packages required to complete the bootstrap. Immediately after that, any other required modules are loaded such as “java.sql,” “jdk.httpserver,” or the like. Note that these are not loaded by the JVM, by default. Then, the AgentModule of core agent 604 is created by loading all the .jars and packages in the Agent Loader of core agent 604, which was created in premain. In turn, TenantModule(s) are created for each tenant 606 found by core agent 604.

To enable tenants 606 a-606 n to instrument application 602, core agent 604 may perform the following:

-   -   Set the boot module (unnamed) to be able to read the AgentModule         and TenantModules.     -   Set the AgentModule and TenantModules to export to the boot         module (int boot Class Loader) Sets the premain module (unnamed)         to be able to read the AgentModule and TenantModules.     -   Set the AgentModule and Tenant Modules to export to the premain         module (e.g., in Application Class Loader).     -   Set ALL OTHER modules (e.g., non-agent) to export, to be read         and be open to the AgentModule and Tenant Modules. In addition,         ALL Tenant modules export to the Agent Module and also are open         to the Tenant Module.

After startup, ANY new modules are reported during the Class Review (from new transforms) and are also set to export, be read, and be open to the Agent Module.

Startup of core agent 604 can be achieved either as a standalone Java agent, or via other pluggable adapters offered by the multi-tenant agent. For example, to launch core agent 604 as a standalone Java agent, the -javaagent switch can be added to the startup, similar to the following:

-   -   java-javaagent:prod/lib/javaagent.jar=agentConfig.yml

As noted, handlers of core agent 604 receive control during entry, exit, or exception events of a method. An example of such a handler is as follows: MethodHandler will receive calls on initialization and method entry, method exit:

   public static interface MethodHandler    {    public void initProxy(String launchFrom, String agentArgs, Instrumentation instHandle);    public void handlerEntry(Object inst, Object[ ] args, String className, String method, String signature, String id);    public void handlerExit(Object return Val, Object inst, Object[ ] args, String className, String method, String signature, String id);    }

Instrumentation 608 by core agent 604 can be achieved in a number of ways. For example, the following illustrates one potential implementation that can be added to agentConfig.yml for core agent 604:

-   -   agent-instrumentation-properties:     -   preloadClasses: //preload classes on startup     -   noTransformClass:         agent.Java,com.singularity,com.appdynamics//don't transform         these packages     -   noTransformLoaderClas sName:         -   JavassistAgentClassLoader,com.singularity,com.appdynamics//don't             transform from these loaders     -   noTransformThreadName: //don't transform if this thread     -   name classReviewInterval: 10//how often to review new classes         (in seconds)     -   useClassDefinitionTransform: true//To instrument in the “middle”         of the class definition (experimental)     -   useAnonymousClassTransform: true//To instrument anonymous         classes (experimental)     -   useInitialTransform: false//To instrument in the initial class         transform (experimental)     -   showJMX: false//show instrumentation or other metrics in JMX

Likewise, a lightweight server (e.g., part of the JVM) can be loaded to process service requests for diagnostics or other reasons via agentConfig.yml. For example:

-   -   agent-server-configuration:     -   keystorePassword: javaagent     -   keystoreFile: javaAgentServerKeystore.jks     -   sslProtocol: TLSV1.XINONE     -   username: admin//requests should use basic auth and specify this         username     -   password: **********//requests should use basic auth and specify         this password     -   port: 8000//port to listen on     -   authenticate: truelfalse//requires username and password (via         basic authentication)

Creation of a tenant 606 can be achieved by creating a named Tenant folder that includes the following subfolders:

-   -   config: this subfolder should include:         -   All handler property files (optional)         -   The tenant config file (called tenantConfig.yml) which             specifies the instrumentation information     -   lib: this folder should include the .jar files which should be         included in the Tenant Class Loader

For example, the following can be included in tenantConfig.yml to implement instrumentation for the tenant 606 that overrides the global guidance for that tenant:

-   -   tenant-specific-instrumentation-properties:     -   preloadClasses: //preload classes on startup     -   noTransformClass:         agent.Java,com.singularity,com.appdynamics//don't transform         these packages     -   noTransformLoaderClas sName:         -   JavassistAgentClassLoader,com.singularity,com.appdynamics//don't             transform from these loaders     -   noTransformThreadName: //don't transform if this thread name

Similarly, tenantConfig.yml may also specify the instrumentation specifics for that tenant 606 in terms of handlers. For example:

-   -   tenant-instrumentation:     -   class: name[,name,name,etc.] method: method[,method,method,etc.]     -   signature: signature[,signature,signature,etc.] handler:         handlers.name     -   interface: truelfalse//Use this if the Class/Method specified is         abstract (Extended or an interface)     -   catch: true//use this to pass the Exception instead of returnVal         for method exit calls     -   load: truelfalse//load handler on startup     -   inactive: truelfalse//Whether or is active     -   entry: truelfalse//Instrument method entry for method     -   exit: truelfalse//Instrument method exits for method     -   entrycode: java code//Optional code to execute on entry (one can         specify $STANDARD$ to insert the standard proxy handler calls)     -   exitcode: java code//Optional code to execute on exit (one can         specify $STANDARD$ to insert the standard proxy handler calls)     -   condition: System property name//Apply ONLY if this property is         true

When specifying a custom entrycode or exitcode that will take place of the default entry/exit calls, it must have the proper Java syntax. More specifically, ‘;’ must be used between Java coding lines. In addition, some of the Javaassist tokens can be used, which will be converted at runtime, such as the following tokens:

-   -   $0, $1, $2, . . . this and actual parameters     -   $args—An array of parameters. The type of $args is Object[ ].     -   $$—All actual parameters. For example, m($$) is equivalent to         m($1,$2, . . . )     -   $cflow( . . . )—cflow variable     -   $r—The result type. It is used in a cast expression.     -   $w—The wrapper type. It is used in a cast expression.     -   $—The resulting value     -   $sig—An array of java.lang.Class objects representing the formal         parameter types.     -   $type—A java.lang.Class object representing the formal result         type.     -   $class—A java.lang.Class object representing the class currently         edited.

The standard method handler calls (e.g., the default entry/exit calls) are as follows:

-   -   public static void handlerEntry(Object inst, Object[ ] args,         String className, String method, String signature, String id,         String handlerName){     -   public static void handlerExit(Object returnVal, Throwable t,         Object inst, Object[ ] args, String className, String method,         String signature, String id, String handlerName)

Any handler can also add a URL context, and will receive inbound messages to the JavaAgentServerinterface implementation, to the server using code similar to the following:

-   -   JavaAgentServer server=JavaAgentServer.getInstance( );         server.addService(false, “/testhandler”, this);

A handler can also have a properties file (handlername.properties) for configuration and must be located in the Tenant folder. For example:

-   -   Example (TestHandlerMethodProxy.properties):         test.monitor.interval=10000

As noted above, a growing concern among companies and other entities is data exfiltration. Traditionally, security efforts to prevent data exfiltration have focused on preventing external access by malicious actors, such as by preventing against phishing attacks, the installation of malware, and the like. However, recent studies have down that approximately 23% of all data breaches are attributable to internal sources and that this number has doubled in recent years. When breaches by authorized third-parties are added to this figure, it is estimated that nearly half of all breaches are now performed by authorized users.

However, mitigating, and ultimately preventing, information security breaches by authorized users is a very complex problem to solve for several reasons, including:

-   -   The users are authorized to access protected information and         need such access to perform their daily tasks.     -   It is very difficult to distinguish between legitimate and         productive access to confidential information.     -   There are many avenues by which confidential information can be         copied and later exfiltrated from an organization. This can         include, but is not limited to, any or all of the following:         -   Emailing confidential content and/or documents. Digital Loss             Prevention (DLP) systems attempt to address this vector, by             scanning the emails for sensitive content, keywords, and             data.         -   Copying confidential content and/or documents to personal             cloud drives (such as DropBox, OneDrive, Google Drive,             etc.). Such exfiltration can be blocked entirely by network             policies preventing communication with such cloud services             from within an organization. However, this would typically             be perceived as excessive. Other approaches leverage desktop             security agents to apply policies on what kind of documents             may be uploaded to cloud drives.         -   Converting the confidential information into another format.             For instance, rather than copy and send the source document             via email or to the cloud, a malicious actor may take a             screenshot of the confidential information, print the             confidential information, or the like.

While instrumentation has been used traditionally for APM, a key observation herein is that the insights into the specific transactions being performed within an online application that are afforded by such instrumentation can also be leveraged to help prevent data exfiltration by users of the online application, including those users that have sufficient privileges to access the data within the application. Indeed, it has long been assumed that applications include built-in security mechanisms that are sufficient to prevent data leaks. However, as noted, this often not the case at all.

Protecting Confidential Information in Online Applications

The techniques introduced herein help to protect confidential information in online applications by leveraging instrumentation to apply data protection policies to transactions performed within an online application. In some aspects, the techniques herein can also make use of client-side agents, to dynamically enforce client-side restrictions for the transaction. For instance, in accordance with a defined policy, the system may disable client-side functions such as printing, saving, copying, taking screenshots, or the like, while confidential information from the online application is being displayed by the client.

Operationally, and again with reference to FIG. 6 , core agent 604 may be used to gather application runtime telemetry to be consumed by multiple independent systems (i.e. “tenants,” as the name of the agent itself implies), in various embodiments. Stated another way, core agent 604 may be a Java agent that allows multiple tenants to share use of the agent for purposes of instrumenting an application. Of note, the multi-tenant agent 604 allows different technologies, such as APM, RASP, etc., to coexist and across different vendors. Additionally, core agent 604 may support the complexities of JPMS in Java 9+, to provide proper classloading and to oversee instrumentation missteps, removing the burdens associated with supporting a full Java agent across multiple vendors.

Because core agent 604 may be used to gather telemetry for multiple systems (e.g., via a tenant of tenants 606 a-606 n), multiple application agents from different vendors are enabled to concurrently run on a single application (through core agent 604), which may potentially present a variety of risks (e.g., in terms of cybersecurity, abuse of user privileges, etc.). A given tenant of tenants 606 a-606 n may be implemented using bytecode interception (BCI) to as to pause execution of an application program, for example, application 602. BCI, in combination with logic and integrations with various policy enforcement systems that are external to the application program (e.g., a multifactor authentication system, notification and/or approval system, etc.), may be implemented to address the risk presented with core agent 604. For example, this combination may be used for detection and identification unauthorized data mining actions by authorized users of an application (e.g., application 602). After the detection and identification, one or more policy actions may be enforced by a tenant, through core agent 604, in real time using mechanisms external to a runtime domain of the application (e.g., to halt a detected and identified data mining operation).

Stated another one, a given tenant of tenants 606 a-606 n, in combination with core agent 604 that runs on top of application 602 (and without impeding or haring execution of application 602) may prevent class loading errors and/or module system errors from occurring within application 602. To this end, a tenant 606 performing this function may be implemented with a handlerEntry function, in some instances. Of course, in other embodiments, any of tenants 606 a-606 n shown may be implemented as a standalone agent, such as by combining its functionality with that of core agent 604, as well.

According to various embodiments, FIG. 7 illustrate an example simplified architecture 700 for a security agent dynamically enforcing a data policy for an online application. Continuing the example of FIG. 6 , at the core of architecture 700 is a security agent tenant 606 a that operates in conjunction with core agent 604 to instrument application 602 for purposes of garnering information regarding transactions performed within application 602 and, if needed, initiating one or more security actions.

In various embodiments, security agent tenant 606 a may make its assessments and take action, in accordance with policy data 706, which defines any number of data policies for application 602. As would be appreciated, policy data 706 is separate from any policies that may be defined within application 602 itself, such as user account information and the like. Since security agent tenant 606 a runs on top of application 602, it has the ability to extend additional security policies to application 602 that are not natively supported. Thus, in various embodiments, policies in policy data 706 may be specified by an administrator via a user interface to take into account any or all of the following factors with respect to a transaction within application 602 that has been intercepted via instrumentation:

-   -   The user account attempting to perform the transaction     -   The identity of the client device attempting to perform the         transaction     -   The type of transaction being performed     -   The specific type(s) of data/information associated with the         transaction and the confidentiality level of that         data/information     -   Behavioral analytics with respect to the user account and/or         client device attempting the transaction     -   Etc.

In addition, policy data 706 may also specify the action(s) to be taken by security agent tenant 606 a, depending on any or all of the above factors. In various embodiments, such actions may include any or all of the following:

-   -   Blocking the transaction from completing     -   Modifying the transaction (e.g., by blocking certain data from         being shown)     -   Requiring multifactor authentication (MFA), continuous MFA         (cMFA), or other security measure, for the transaction to be         allowed     -   Requiring one or more administrators to approve the transaction     -   Etc.

In various embodiments, another potential action that security agent tenant 606 a may take for the transaction, based on policy data 706, is to instruct client agent 704 to disable a set of one or more client-side functions during the transaction. For instance, in various embodiments, security agent tenant 606 a may instruct client agent 704 to disable any or all of the following:

-   -   A screen capture function of client 702 (e.g., an endpoint         device), so as to prevent the user of client 702 from taking a         screenshot of any confidential information displayed during the         transaction.     -   A printing function of client 702, to prevent the confidential         information from being printed from client 702.     -   A copying function of client 702, to prevent the user of client         702 from copying the confidential information to a clipboard.     -   A saving function of client 702, to prevent the user of client         702 from saving the confidential information as a local or         remote document.     -   Etc.

In further embodiments, security agent tenant 606 a may also determine when the transaction is complete (e.g., when the confidential information is no longer being presented by client 702 to its user) and client agent 704 to re-enable the set of client-side function(s). Thus, the disabling and re-enabling of the client-side functions on client 702 may be performed dynamically and on a per-transaction basis, as well.

As would be appreciated, ‘confidential’ data refers generally to any data accessible within application 602 for which access is to be restricted. Note also that there may be varying degrees of confidentiality, as well. Indeed, certain types of data within application 602 may be viewable by a larger set of users, while only a subset of those users may be able to print the data.

By way of example, consider the following types of employee data:

TABLE 1 Employee Data Confidential? Name Title Organization Contact Details Personal Details Yes Salary and Bonus Details Yes Employee Performance Reviews Yes

Thus, from Table 1 above, policy data 706 may specify that human resource transactions involving the personal details of employees (e.g., their social security numbers, etc.), salary and bonus details, or employee performance review data. When such information is being accessed in a transaction, policy data 706 may specify that any or all client-side functions are to be disabled during the transaction.

In some embodiments, security agent tenant 606 a may be implemented as a singular controller that provides control over client agents, such as client agent 704. However, in further embodiments, security agent tenant 606 a may instead interface with an existing controller for client agents, such as via APIs. Doing so would achieve the same result, but also allow the system to integrate with existing endpoint agent systems.

In summary, the techniques herein extend awareness as to the confidentiality of application data to endpoint agents, so that intelligent and dynamic decisions can be made to restrict endpoint actions, such as by restricting the ability to take a screenshot while confidential data is being accessed from the endpoint, thus preventing data mining from this common attack vector. In addition, the techniques herein extend the ability for application security agents to detect (and even intercept) requests for confidential data and integrate security policies with the endpoint agents on a per-transaction basis.

FIG. 8 illustrates an example simplified procedure for protecting confidential information in online applications, in accordance with one or more embodiments described herein. For example, a non-generic, specifically configured device (e.g., device 200) may perform procedure 800 by executing stored instructions (e.g., process 248, such as a monitoring process) that include a multi-tenant agent to instrument a Java or other application. The procedure 800 may start at step 805, and continues to step 810, where, as described in greater detail above, the device may obtain transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application. In various embodiments, the transaction data is captured by instrumentation code inserted into the online application at runtime.

At step 815, as detailed above, the device may permit, based on a policy, the transaction to complete within the online application. In one embodiment, the device permits the transaction to complete within the online application based in part on a user account associated with the transaction. In one embodiment, the policy indicates that the confidential information is confidential based on its data type (e.g., employee salary information, etc.). In some embodiments, the device may receive the policy from an interface (e.g., a user interface operated by an administrator or other expert, an API of a policy server, etc.).

At step 820, the device may determine, based on the policy, a set of one or more client-side functions to disable during the transaction, as described in greater detail above. In one embodiment, the set of one or more client-side functions comprises a screen capture function. In another embodiment, the set of one or more client-side functions comprises a saving function. In a further embodiment, the set of one or more client-side functions comprises a printing function. In yet another embodiment, the set of one or more client-side functions comprises a copying function. In some embodiments, the device may determine, based on the policy, the set of one or more client-side functions to disable during the transaction based on at least one of: a user account associated with the transaction or an identity of the client.

At step 825, as detailed above, the device may instruct an agent executed by the client to disable the set of one or more client-side functions during the transaction. In some embodiments, the device may also make, based on an indication from the instrumentation code, a determination that the transaction has concluded within the online application. In turn, the device may also instruct the agent to re-enable the set of one or more client-side functions.

The procedure 800 may then end in step 830, notably with the ability to continue ingesting and processing data. Other steps may also be included generally within procedure 800.

It should be noted that while certain steps within procedure 800 may be optional as described above, the steps shown in FIG. 8 are merely examples for illustration, and certain other steps may be included or excluded as desired. Further, while a particular order of the steps is shown, this ordering is merely illustrative, and any suitable arrangement of the steps may be utilized without departing from the scope of the embodiments herein.

The techniques described herein, therefore, allow for the protection of confidential information in online applications. In particular, the techniques herein provide for instrumentation code to be inserted into the execution of an online application, in a manner similar to APM instrumentation, to enforce data protection policies on a per-transaction basis. For instance, say a particular user attempts to view a human resources report within an online application that shows personally identifiable information (PII) data of company employees. The enforced policy may be used to restrict the user from accessing certain information within the application, as well as what the user is able to do with respect to the information on the client side. For instance, the system may signal a client-side agent to restrict the user from printing the information, taking a screen shot of the information, copying the information, etc., while it is being displayed to the user. As would be appreciated, the proposed approaches can function across a wide variety of online applications and, importantly, without requiring modification of the applications themselves.

Illustratively, the techniques described herein may be performed by hardware, software, and/or firmware, such as in accordance with the illustrative application monitoring process 248, or another Java agent, which may include computer executable instructions executed by the processor 220 to perform functions relating to the techniques described herein, e.g., in conjunction with corresponding processes of other devices in the computer network as described herein (e.g., on network agents, controllers, computing devices, servers, etc.).

According to the embodiments herein, a method herein may comprise: obtaining, by a device, transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application, wherein the transaction data is captured by instrumentation code inserted into the online application at runtime; permitting, by the device and based on a policy, the transaction to complete within the online application; determining, by the device and based on the policy, a set of one or more client-side functions to disable during the transaction; and instructing, by the device, an agent executed by the client to disable the set of one or more client-side functions during the transaction.

In one embodiment, the device permits the transaction to complete within the online application based in part on a user account associated with the transaction. In another embodiment, the method further comprises making, by the device and based on an indication from the instrumentation code, a determination that the transaction has concluded within the online application; and instructing, by the device, the agent to re-enable the set of one or more client-side functions. In a further embodiment, the policy indicates that the confidential information is confidential based on its data type. In an additional embodiment, the set of one or more client-side functions comprises a screen capture function. In one embodiment, the set of one or more client-side functions comprises a saving function. In another embodiment, the set of one or more client-side functions comprises a printing function. In an additional embodiment, the set of one or more client-side functions comprises a copying function. In a further embodiment, the device determines, based on the policy, the set of one or more client-side functions to disable during the transaction based on at least one of: a user account associated with the transaction or an identity of the client. In another embodiment, the method further comprises receiving the policy from a user interface.

According to the embodiments herein, a tangible, non-transitory, computer-readable medium herein may have computer-executable instructions stored thereon that, when executed by a processor on a device, may cause the device to perform a method comprising: obtaining, by the device, transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application, wherein the transaction data is captured by instrumentation code inserted into the online application at runtime; permitting, by the device and based on a policy, the transaction to complete within the online application; determining, by the device and based on the policy, a set of one or more client-side functions to disable during the transaction; and instructing, by the device, an agent executed by the client to disable the set of one or more client-side functions during the transaction.

Further, according to the embodiments herein an apparatus herein may comprise: one or more network interfaces to communicate with a network; a processor coupled to the network interfaces and configured to execute one or more processes; and a memory configured to store a process executable by the processor, the process, when executed, configured to: obtain transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application, wherein the transaction data is captured by instrumentation code inserted into the online application at runtime; permit, based on a policy, the transaction to complete within the online application; determine, based on the policy, a set of one or more client-side functions to disable during the transaction; and instruct an agent executed by the client to disable the set of one or more client-side functions during the transaction.

While there have been shown and described illustrative embodiments above, it is to be understood that various other adaptations and modifications may be made within the scope of the embodiments herein. For example, while certain embodiments are described herein with respect to certain types of networks in particular, the techniques are not limited as such and may be used with any computer network, generally, in other embodiments. Moreover, while specific technologies, protocols, and associated devices have been shown, such as Java, TCP, IP, and so on, other suitable technologies, protocols, and associated devices may be used in accordance with the techniques described above. In addition, while certain devices are shown, and with certain functionality being performed on certain devices, other suitable devices and process locations may be used, accordingly. That is, the embodiments have been shown and described herein with relation to specific network configurations (orientations, topologies, protocols, terminology, processing locations, etc.). However, the embodiments in their broader sense are not as limited, and may, in fact, be used with other types of networks, protocols, and configurations.

Moreover, while the present disclosure contains many other specifics, these should not be construed as limitations on the scope of any embodiment or of what may be claimed, but rather as descriptions of features that may be specific to particular embodiments of particular embodiments. Certain features that are described in this document in the context of separate embodiments can also be implemented in combination in a single embodiment. Conversely, various features that are described in the context of a single embodiment can also be implemented in multiple embodiments separately or in any suitable sub-combination. Further, although features may be described above as acting in certain combinations and even initially claimed as such, one or more features from a claimed combination can in some cases be excised from the combination, and the claimed combination may be directed to a sub-combination or variation of a sub-combination.

For instance, while certain aspects of the present disclosure are described in terms of being performed “by a tenant”, “by a server”, or “by a controller,” those skilled in the art will appreciate that agents of the application intelligence platform (e.g., application agents, network agents, language agents, etc.) may be considered to be extensions of the server (or controller) operation, and as such, any process step performed “by a server” need not be limited to local processing on a specific server device, unless otherwise specifically noted as such. Furthermore, while certain aspects are described as being performed “by an agent”, by particular types of agents (e.g., application agents, network agents, etc.), or “by a tenant”, the techniques may be generally applied to any suitable software/hardware configuration (libraries, modules, etc.) as part of an apparatus or otherwise.

Similarly, while operations are depicted in the drawings in a particular order, this should not be understood as requiring that such operations be performed in the particular order shown or in sequential order, or that all illustrated operations be performed, to achieve desirable results. Moreover, the separation of various system components in the embodiments described in the present disclosure should not be understood as requiring such separation in all embodiments.

The foregoing description has been directed to specific embodiments. It will be apparent, however, that other variations and modifications may be made to the described embodiments, with the attainment of some or all of their advantages. For instance, it is expressly contemplated that the components and/or elements described herein can be implemented as software being stored on a tangible (non-transitory) computer-readable medium (e.g., disks/CDs/RAM/EEPROM/etc.) having program instructions executing on a computer, hardware, firmware, or a combination thereof. Accordingly, this description is to be taken only by way of example and not to otherwise limit the scope of the embodiments herein. Therefore, it is the object of the appended claims to cover all such variations and modifications as come within the true intent and scope of the embodiments herein. 

What is claimed is:
 1. A method, comprising: obtaining, by a device, transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application, wherein the transaction data is captured by instrumentation code inserted into the online application at runtime; permitting, by the device and based on a policy, the transaction to complete within the online application; determining, by the device and based on the policy, a set of one or more client-side functions to disable during the transaction; and instructing, by the device, an agent executed by the client to disable the set of one or more client-side functions during the transaction.
 2. The method as in claim 1, wherein the device permits the transaction to complete within the online application based in part on a user account associated with the transaction.
 3. The method as in claim 1, further comprising: making, by the device and based on an indication from the instrumentation code, a determination that the transaction has concluded within the online application; and instructing, by the device, the agent to re-enable the set of one or more client-side functions.
 4. The method as in claim 1, wherein the policy indicates that the confidential information is confidential based on its data type.
 5. The method as in claim 1, wherein the set of one or more client-side functions comprises a screen capture function.
 6. The method as in claim 1, wherein the set of one or more client-side functions comprises a saving function.
 7. The method as in claim 1, wherein the set of one or more client-side functions comprises a printing function.
 8. The method as in claim 1, wherein the set of one or more client-side functions comprises a copying function.
 9. The method as in claim 1, wherein the device determines, based on the policy, the set of one or more client-side functions to disable during the transaction based on at least one of: a user account associated with the transaction or an identity of the client.
 10. The method as in claim 1, further comprising: receiving the policy from an interface.
 11. An apparatus, comprising: one or more network interfaces to communicate with a network; a processor coupled to the one or more network interfaces and configured to execute one or more processes; and a memory configured to store a process that is executable by the processor, the process, when executed, configured to: obtain transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application, wherein the transaction data is captured by instrumentation code inserted into the online application at runtime; permit, based on a policy, the transaction to complete within the online application; determine, based on the policy, a set of one or more client-side functions to disable during the transaction; and instruct an agent executed by the client to disable the set of one or more client-side functions during the transaction.
 12. The apparatus as in claim 11, wherein the apparatus permits the transaction to complete within the online application based in part on a user account associated with the transaction.
 13. The apparatus as in claim 11, wherein the process when executed is further configured to: make, based on an indication from the instrumentation code, a determination that the transaction has concluded within the online application; and instruct the agent to re-enable the set of one or more client-side functions.
 14. The apparatus as in claim 11, wherein the policy indicates that the confidential information is confidential based on its data type.
 15. The apparatus as in claim 11, wherein the set of one or more client-side functions comprises a screen capture function.
 16. The apparatus as in claim 11, wherein the set of one or more client-side functions comprises a saving function.
 17. The apparatus as in claim 11, wherein the set of one or more client-side functions comprises a printing function.
 18. The apparatus as in claim 11, wherein the set of one or more client-side functions comprises a copying function.
 19. The apparatus as in claim 11, wherein the apparatus determines, based on the policy, the set of one or more client-side functions to disable during the transaction based on at least one of: a user account associated with the transaction or an identity of the client.
 20. A tangible, non-transitory, computer-readable medium storing program instructions that cause a device to execute a process comprising: obtaining, by the device, transaction data regarding a transaction attempted by a client of an online application to access confidential information within the online application, wherein the transaction data is captured by instrumentation code inserted into the online application at runtime; permitting, by the device and based on a policy, the transaction to complete within the online application; determining, by the device and based on the policy, a set of one or more client-side functions to disable during the transaction; and instructing, by the device, an agent executed by the client to disable the set of one or more client-side functions during the transaction. 